Service Disclaimer

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Payments are due in full upon completion of service. For your convenience, we gladly accept cash, personal checks, Cash App, Venmo, and credit card payments.

If the customer is not present during service or if no one is home upon our arrival, we will contact you before cleaning begins to receive authorization and collect payment, unless authorization & payment arrangements have been made in advance. Otherwise, if you are unavailable, we will have to reschedule your appointment.

A $35 fee is assessed on all returned payments (checks/credit cards). All fees are due promptly and must be paid via Cash App, Venmo, or credit card. ​
Returned Payments: There is a $35 Fee for payments (checks/credit card) returned in addition to the unpaid balance. The unpaid balance must be paid immediately upon notification.

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! If a task was not completed to your satisfaction during our initial visit, simply contact the office within 48 hours of the date services were rendered and we will return to your home and re-clean the area which you were dissatisfied at no additional cost to you. Please see details under Warranty Period. Some restrictions apply, see details under Applicable Restrictions. 

Happy Days Janitorial wants you to be completely satisfied every time. If you are not satisfied, Happy Days Janitorial will come back to your home and re-clean said areas/items at no additional charge.
However, warranty period is for 48 hours exactly from your original service date. Your re-cleaning must be scheduled within 30 days from your original service date. The complaint must be made by phone (call or text) and must be received within 48 hours of the original service date.

In the quote you initially received you have costs for various services specific to your home or business. Additionally, there is some ala carte and add-on pricing. While your satisfaction is important to us, your warranty and re-cleaning is based on the services you paid for initially. For example: If you paid for a regular cleaning and are dissatisfied because you expected a service that is reserved for deep cleans, that is not covered for a re-clean. Re-cleans are only applicable for services contracted and rendered, and not based on unrealistic expectations for services not contracted. 

We train our staff to take extra care of your belongings, however regrettably and although not common, from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

Unless otherwise noted for your service, please have personal items put away, dishes in dishwasher or put up where they belong, clothing, kid’s toys, shoes, etc., off the furniture/floor unless you do not want the furniture/floor cleaned beneath such items. Also secure any pets, our vacuuming can annoy your pets. 

Please be advised that we provide a general arrival time but reserve a 15-minute window before or after the specified appointment time. While we strive to be on point with the arrival time, when several cleans are scheduled in a day, timeframes are less precise. Your Cleaning Technician(s) will strive to communicate with you if they are going to arrive more than 15 minutes before or after the set appointment time. Note: You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit.